Item: Gainsight CS
Rating: 9
Author: Rachel Berk

Overall Satisfaction with Gainsight CS

Use Cases and Deployment Scope

Our CSM team lives and breaths in Gainsight CS. It helps connect the dots, keeps the team organized and provides execs visibility into a high level overview or enables them to dive into the details. We'd be lost without Gainsight CS.

Pros and Cons

Pros

Easy to use interface
Ability to slice and dice data easily

Cons

The email tool is clunky and difficult to navigate

Return on Investment

Yes, positively contributes to renewal rate and retention
Allows us to track our Executive Sponsor program

Usability

There is always room for improvement but I think overall Gainsight CS is an intuitive, customizable tool that helps both individual contributors and leaders provide visibility into the health of our customers.

Key Insights

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Other Software Used

Domo

Likelihood to Recommend

Gainsight CS is a great tool for day to day use by individual CSMs and for managers/execs to better understand the health, activity and details around a customer.

Gainsight CS Feature Ratings

Comments

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Gainsight CS a must have for your CSM team