Excellent tool
May 30, 2025

Excellent tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

Gainsight CS allows our organization to roll up important insights into a single platform so that customer success managers can action on those insights quickly and efficiently.

Pros

  • User experience
  • Deep Data insights
  • Open integration

Cons

  • User access
  • Onboarding
  • Education
  • Ability to automate processes saving time
  • Ability to find customer risk saving revenue
  • Ability to provide key resources creating upside
Easy to use, but can be complicated for the administrator to fully utilize all the features.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

Gainsight CS is well suited for organizations growing at scale. With the ability to integrate data quickly and easily, and new features being added, it helps as we grow.

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
8.0
NPS surveys
8
Customer profiles
9
Automated workflow
8
Internal collaboration
7
Customer health scoring
8
Customer segmentation
8
9.0
Customer health trends
8
Engagement analytics
10
Revenue forecasting
8
Dashboards
10
10.0
Role-based user permissions
10
9.0
API
8
Integration with Salesforce.com
10

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