Would recommend
May 30, 2025

Would recommend

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

We use Gainsight as a customer success management platform. With managing our customer base when it comes to renewals adoption, sentiment, and risk. Along with tracking timeline activities.

Pros

  • Tracking risks
  • Tracking timeline activities

Cons

  • Copying CTA’s to other customer account
  • I need to get more familiar with the AI features
  • Positive this is help manage our customers
  • This really helps with risk tracking which is positive
it is super user-friendly and I would give it a 10 out of 10 rating. I would highly recommend this to others.

Do you think Gainsight CS delivers good value for the price?

No

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

we love Gainsight from managing our customer database. The risk tracking is amazing and I would highly recommend to others

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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