Benefits of using Gainsight CS
May 30, 2025

Benefits of using Gainsight CS

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In our organization, we use Gainsight CS for Getting understanding of what's happening to the customer on a variety of levels. Also worked on a scaled CSM model so that's how we assign and allocate work

Pros

  • Timeline for seeing engagement with customers
  • Scoring for seeing health of customer
  • New AI summaries have been very helpful for quick insights

Cons

  • We as an org just need to implement GS better
  • Being able to create and manage a pooled customer success model
User friendly, very customizable, integrates with our most used tools and software

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Amazing way of sharing information across various teams without having to repeat myself

Gainsight CS Feature Ratings

Customer Data Extraction / Integration ()
Not Rated
8.8
NPS surveys
8
Automated workflow
9
Internal collaboration
9
Customer health scoring
9
Customer segmentation
9
8.5
Customer health trends
7
Dashboards
10
10.0
Role-based user permissions
10
6.5
API
7
Integration with Salesforce.com
6

Comments

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