Best in the Biz
May 30, 2025

Best in the Biz

Jessica Owens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In our organization, we use Gainsight CS to Identify risk, improve the onboarding experience and level up our engagements

Pros

  • customer education
  • childlike joy
  • building relationships

Cons

  • I think there is room for improvement in Gainsight CS because, in my opinion, the community page seems a bit "light" and different lately
  • I think there is room for improvement in Gainsight CS with the CSA (customer success advisor) experience
  • decreased time it takes to build EBR decks
  • Standardized EBR outcomes reporting
  • better collaboration
I gave Gainsight CS this usability rating because, in my opinion, Gainsight CS is the best in the business

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague for identifying customer health

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
10.0
NPS surveys
10
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Dashboards
10
10.0
Role-based user permissions
10
10.0
Integration with Salesforce.com
10

Comments

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