Gainsight CS user
May 30, 2025

Gainsight CS user

Karen Lester | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

In our organization, We have been a Gainsight CS user for approx. 3 years. Our company has had a lot of growth and the main priority is to scale our CS org, while maintaining the level of engagement and service our customers are used to and deserve.

Pros

  • Automate workflows
  • Survey responses
  • Explore customer health

Cons

  • Call logging
  • Time savings
I gave Gainsight CS this usability rating because A lot of the usability is where we are in the lifecycle, we are relatively new and now it's about embedding processes.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague for Aligning with our growth.

Gainsight CS Feature Ratings

8.0
Product usage
7
Help desk / support tickets
9
7.2
NPS surveys
9
Automated workflow
8
Internal collaboration
6
Customer health scoring
7
Customer segmentation
6
5.8
Customer health trends
8
Engagement analytics
6
Revenue forecasting
4
Dashboards
5
6.0
Role-based user permissions
6
7.5
API
7
Integration with Salesforce.com
8

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