I love Gainsight CS
May 30, 2025

I love Gainsight CS

Monica Wexler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

In our organization, we use Gainsight CS for Customer health modeling and opportunity management

Pros

  • Health Scores that empower churn mitigation
  • Success Plans & Playbooks that are easy to follow and customize
  • Easy to use and build reports

Cons

  • Report building can get complex fast
  • Positive churn management
I gave Gainsight CS this usability rating because, in my experience, Gainsight CS is Very easy to use and convert from other tooling systems
Very easy to use and customize.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague for Any sort of CRM (customer relationship manager) for Customer Success. We used Salesforce before and this was a game-changer

Gainsight CS Feature Ratings

8.0
Product usage
8
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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