Gainsight CS - I'm a fan
May 30, 2025

Gainsight CS - I'm a fan

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS
  • Gainsight Customer Community

Overall Satisfaction with Gainsight CS

I am the Gainsight CS Admin for my current company, and at my previous two employers. I use Gainsight CS to provide insight to my Customer Success Team on Customer Health, Satisfaction, Net Promoter Score, and use of our services and applications.

Pros

  • Customer Engagement Tracking
  • Health Score
  • Call to Action and playbooks
  • Success Planning

Cons

  • Success Snapshot
  • Project Planning / Dependencies
  • GRR of 95%+
I gave Gainsight CS this usability rating because, in my opinion, Gainsight CS has A few areas that could be improved but overall great product.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague for Companies where tracking customer engagement is important to Customer and Company success.

Gainsight CS Feature Ratings

10.0
Product usage
10
9.7
NPS surveys
10
Sponsor tracking
8
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Revenue forecasting
10
Dashboards
10
9.0
Role-based user permissions
9
10.0
API
10
Integration with Salesforce.com
10

Comments

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