Gainsight CS Review by [...]
May 30, 2025

Gainsight CS Review by [...]

Rishabh Kumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In our organization, We use Gainsight CS for measuring health scores, tracking renewals, and sending surveys.

Pros

  • JO programs
  • Health Scores
  • Timeline Activity Tracking

Cons

  • Renewal center Analyze
  • Reports for more customized charts and colors
  • Success snapshot
  • Tracking of renewals
  • Generating summaries via cheat sheet
  • CSM being more proactive with customers as they have all the data they need on their fingertips with Gainsight CS
I gave Gainsight CS this usability rating because I believe there are some areas of improvement but overall Gainsight CS is pretty good and user friendly.

Do you think Gainsight CS delivers good value for the price?

No

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague For tracking customer interactions and sending surveys/engagements.

Gainsight CS Feature Ratings

7.5
Product usage
7
Help desk / support tickets
8
8.6
NPS surveys
10
Sponsor tracking
7
Customer profiles
9
Automated workflow
8
Internal collaboration
7
Customer health scoring
10
Customer segmentation
9
7.0
Customer health trends
8
Engagement analytics
8
Revenue forecasting
5
Dashboards
7
9.0
Role-based user permissions
9
8.3
API
8
Integration with Salesforce.com
9
Integration with Marketo
8
Integration with Eloqua
8

Comments

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