Gainsight CS Admin Perspective
May 30, 2025

Gainsight CS Admin Perspective

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS
  • Gainsight Community

Overall Satisfaction with Gainsight CS

In our organization, we use Gainsight CS because We need to manage our customers including analyzing health score, usage, and risks. This is our primary platform for CS.

Pros

  • Health Score
  • Automated Programs
  • Visibility in dashboards
  • Visuals

Cons

  • Consistency in releases
  • Less focus on AI and more focus on core product
  • Improved retention
  • Improved visibility
  • Time saving
I gave Gainsight CS this usability rating because, in my experience, Gainsight CS takes a bit of training but is easy enough for most to become comfortable in the system.
Offers more flexibility in a complex system.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

No

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague for Customer management visibility

Gainsight CS Feature Ratings

8.0
Product usage
9
Help desk / support tickets
7
9.9
NPS surveys
10
Sponsor tracking
10
Customer profiles
10
Automated workflow
9
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
9.8
Customer health trends
10
Engagement analytics
10
Revenue forecasting
9
Dashboards
10
10.0
Role-based user permissions
10
6.0
API
7
Integration with Salesforce.com
5

Comments

More Reviews of Gainsight CS

  1. Home
  2. Customer Success Software
  3. Gainsight CS Reviews
  4. User Review of Gainsight CS