Gainsight CS for the win
May 31, 2025

Gainsight CS for the win

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In my organization, CTAs, reporting, playbooks are used by the CSMs. Gainsight CS is used to make CSM tasks organized and allow reports to be pulled from a single source.

Pros

  • UI - simple layout
  • Flexibility with set up

Cons

  • Inconsistent syncing speeds
  • Drop downs hide fields
  • Ability to track KPIs and CSM tasks
  • Variety of widgets for dashboards/customization
I gave Gainsight CS this usability rating because, in my opinion, Generally Gainsight CS is user friendly, but if you don't know where all the data lives, the lookup drop downs can be confusing/multiple fields are named the same thing.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

When the data is not available through our Salesforce

Gainsight CS Feature Ratings

Not Rated
Help desk / support tickets
Not Rated
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

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