Gainsight CS is great
May 31, 2025
Gainsight CS is great
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Gainsight CS
Overall Satisfaction with Gainsight CS
We use Gainsight CS as our main post sales CRM. We use it to track customer metrics, activities, and help our CSMs prioritize outreach. I love that Gainsight CS mixes product data and Salesforce data into one spot, so the CSMs can use it for customer 360s. We use dashboards to help our leadership get valuable insights on customer data as well as CSM performance.
Pros
- Product connectors
- Timeline
- Playbooks
Cons
- Easier to use, CSMs get overwhelmed with features
- Consistency across features (for admins)
- Ability to log in as users
- Mass editing for records
- Very complex system, so it’s been hard for us to get the value
- Reps don’t adopt it how they should
- Customer data is inaccurate from SFDC and that causes issues in Gainsight CS as well
It’s emailing tool isn’t as robust as outreach.
Do you think Gainsight CS delivers good value for the price?
Yes
Are you happy with Gainsight CS's feature set?
Yes
Did Gainsight CS live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gainsight CS go as expected?
No
Would you buy Gainsight CS again?
Yes
Comments
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