CSM
June 01, 2025

CSM

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In my organization, I'm a CSM (customer success manager) and we use Gainsight CS to make sure we get the full insights of our customer help. We are working on improving our churn rate and Gainsight CS has been very helpful to predict and prevent it from happening.

Pros

  • Customer 360
  • Prediction
  • Playbook

Cons

  • Make Px more intuitive
  • Make Success Snapshot more intuitive
I gave Gainsight CS this usability rating because, in my experience, Gainsight CS is Very useful

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

I think that I am likely to recommend Gainsight CS to a colleague because, in my experience, Gainsight CS is fun to use

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
Not Rated
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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