Great tool to manage customer success
June 01, 2025

Great tool to manage customer success

Aliza Beard | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In our organization, we use Gainsight CS to Track product usage and NPS (net promoter score), create CTAs (call to action), measure risk. Customer scorecard generation.

Pros

  • Visibility to stakeholders
  • Actionable tasks
  • Prediction of risk / churn

Cons

  • I think there is room for improvement in Gainsight CS with Customized notifications through Slack
  • I think Reporting UI (user interface) could be more intuitive in Gainsight CS
  • Predicting risk
I gave Gainsight CS this usability rating because, in my experience, Gainsight CS is Fairly easy to navigate

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague for Any company with multiple customers, especially smaller groups of customers.

Gainsight CS Feature Ratings

7.0
Product usage
7
Help desk / support tickets
7
7.9
NPS surveys
9
Sponsor tracking
6
Customer profiles
9
Automated workflow
7
Internal collaboration
8
Customer health scoring
8
Customer segmentation
8
8.0
Customer health trends
9
Engagement analytics
9
Revenue forecasting
6
Dashboards
8
7.0
Role-based user permissions
7
8.0
API
7
Integration with Salesforce.com
9

Comments

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