Item: Gainsight CS
Rating: 7
Author: Allison Burke

Overall Satisfaction with Gainsight CS

Use Cases and Deployment Scope

In our organization, we use Gainsight CS for Digital CS, health scores

Pros and Cons

Pros

I think the Timeline is done well in Gainsight CS
In my experience, Reporting is done well in Gainsight CS
I think the Dashboards are done well in Gainsight CS

Cons

I think the Dashboard in Gainsight CS has room for improvement.
In my opinion, Multi object reporting has room for improvement in Gainsight CS.

Usability

I gave Gainsight CS this usability rating because, in my opinion, Gainsight CS is a bit cumbersome to use on the back end but easy to use from ICs (individual contributor).

Key Insights

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

Likelihood to Recommend

I think I am likely to tell a colleague that in Gainsight CS All the new features are paid so it makes me hesitant

Gainsight CS Feature Ratings

Comments

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Gainsight CS Review