Customer Success Gainsight CS Review
June 01, 2025

Customer Success Gainsight CS Review

Beatrice Westberg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In our organization, we use Gainsight CS for Tracking the health of customers and activities

Pros

  • Tracking Activities
  • CTAs

Cons

  • Reporting functionality
  • Customization for workflows
  • Great to show all that CSMs do
  • Easy to track their todos
I gave Gainsight CS this usability rating because, in my experience, The Gainsight CS UI (user interface) is great & easy to use. LOTs of clicks when logging an email to the timeline.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague because, in my experience, Gainsight CS is Great for CS teams & ess for teams outside of CS. I wish more people could benefit from views in CS.

Gainsight CS Feature Ratings

8.0
Product usage
8
Help desk / support tickets
Not Rated
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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