Item: Gainsight CS
Rating: 9
Author: Verified User

Overall Satisfaction with Gainsight CS

Use Cases and Deployment Scope

In our organization, We use Gainsight CS as a tool to inform our CSMs about their customers lifecycle, product usage, health, and risk.

Pros and Cons

Pros

Dashboards
Healthscore
Journey Mapping

Cons

More email variants

Usability

There's more that is coming that we're excited to test out for our very specific use cases.

Key Insights

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

I think I am likely to tell a colleague that Gainsight CS helps us with visibility into customer status. We are diving into being able to understand sentiment at a higher level to be able to be more proactive with our outreaches and interactions. Also looking to change/develop a digital touch approach for our long tail customers.

Gainsight CS Feature Ratings

Comments

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Gainsight CS Review