Best CS Tool out there
June 01, 2025

Best CS Tool out there

Ali Fiaz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight CS

In our organization, I use Gainsight CS for CTAs, (call to action) dashboard and automation for disengaged users.

Pros

  • Provide Data
  • Clean interface for easy navigation
  • Reporting from my team CTAs
  • Reduced churn
  • Automated follow ups
  • Increased customer log ins for our product
I gave Gainsight CS this usability rating because, in my experience, Gainsight CS is Super easy to navigate!
  • HubSpot CMS HUB
Our organization chose Gainsight CS because, in our experience, Gainsight CS is Much better and easier to use

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague because, in my opinion, Gainsight CS is simply the best CS (customer success) tool out there!

Gainsight CS Feature Ratings

9.5
Product usage
10
Help desk / support tickets
9
9.3
NPS surveys
10
Sponsor tracking
9
Customer profiles
9
Automated workflow
9
Internal collaboration
9
Customer health scoring
9
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Revenue forecasting
10
Dashboards
10
10.0
Role-based user permissions
10
10.0
API
10
Integration with Salesforce.com
10
Integration with Marketo
10
Integration with Eloqua
10

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