Gainsight CS review
June 01, 2025
Gainsight CS review
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Gainsight CS
Overall Satisfaction with Gainsight CS
We use Gainsight CS to operationalize our Customer Success motions at scale through a mix of human-led and automated processes and workflows.
Automation via the rules engine and journey orchestrator are relied upon to reach our customers at the right times in their journey. This digital approach allows CSMs to focus on high value, strategic engagements.
Automation via the rules engine and journey orchestrator are relied upon to reach our customers at the right times in their journey. This digital approach allows CSMs to focus on high value, strategic engagements.
Pros
- Robust feature set to support most use cases
- Bring together and organizing disparate data
- AI focused
Cons
- Field change history
- More robust data transformation options
- UX consistency
- Provides a single source of truth
- Reduction in manual administrative effort
Do you think Gainsight CS delivers good value for the price?
Yes
Are you happy with Gainsight CS's feature set?
Yes
Did Gainsight CS live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gainsight CS go as expected?
I wasn't involved with the implementation phase
Would you buy Gainsight CS again?
Yes
Comments
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