Gainsight PX is a great product
December 16, 2022

Gainsight PX is a great product

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight PX

We wanted to understand how the customers were interacting with our application on top of other measure such WAU and retention. Gainsight PX also provided an out of the box guest engagement solution that allowed us to build unique messaging and onboarding experiences based customer persona in the application itself and via email.

Pros

  • User tracking
  • Customer engagement
  • NPS

Cons

  • Screen recording
  • Email engagement builder
  • Engagement templates
  • 100% increase in WAU
  • Improved customer engagement
  • Repository of knowledge articles
Extremely responsive support team which had a regular cadence with us to discuss our needs to ensure we were getting the most out of their product.

They had a weekly training call to go over new and most used features which allowed us to keep up to date with new functionality

Do you think Gainsight PX delivers good value for the price?

Yes

Are you happy with Gainsight PX's feature set?

Yes

Did Gainsight PX live up to sales and marketing promises?

Yes

Did implementation of Gainsight PX go as expected?

Yes

Would you buy Gainsight PX again?

Yes

Gainsight PX is perfect for understanding how many users, types of user and their respective journey through the application or website. Gainsight is easy to use and understand with minimal effort to setup. It is also great for an out of the box solution for a knowledge base and customer engagement

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