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HUGE Fan of Gainsight PX
December 16, 2022

HUGE Fan of Gainsight PX

Bob Osborn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight PX

Enabling Gainsight was very straightforward from a code perspective. We had to configure for different environments (staging, qa, sandbox etc...) which was not a problem. The only challenge we had to solve for was passing some values (customer pod, etc...) and Gainsight customer values that were specific to our organization. Overall, an easy integration.
User analytics primarily. What features are being used? How frequently? Who is using them? The ability to launch in-app engagements and release notes and target them to different environments has been a considerable time saver and increased my productivity significantly. Also targeted in-app surveys have been a great way to collect and analyze product feedback.
  • User Analytics
  • In-App Engagements - Release Notes, Surveys
  • KPI Dashboard of Product Feature and Module Usage
  • Knowledge Center Bot
  • Automatic Feature Mapping
  • Targeting Users based on survey results
  • HTML Editor
  • Definitely a positive impact on ROI - this pays for itself in efficiencies gained
  • Increased awareness of product usage
  • Increased engagement with users
I have not had to contact support frequently but when I have I used the chat and my questions were answered immediately. I've also used their knowledge center, help documentation and training videos which are all very thorough. The support we've received from our Customer Success Manager has been helpful as well.
We leaned towards Gainsight PX because of the tight integration with Gainsight. Implementations were somewhat similar but the ease of mapping for all features and modules was superior for PX.

Do you think Gainsight PX delivers good value for the price?

Yes

Are you happy with Gainsight PX's feature set?

Yes

Did Gainsight PX live up to sales and marketing promises?

Yes

Did implementation of Gainsight PX go as expected?

Yes

Would you buy Gainsight PX again?

Yes

As a PM that had limited product usage analytics and no automated method of communicating to users in-app the Gainsight PX engagement options are a god-send. Configuring targeted pop-ups, survey and release notes has made me incredibly efficient. The feature KPI dashboard option they recently adding is simple to configure and allowed me to create a high level product usage dashboard I can share with executives in minutes.

The only scenario I would say it's not appropriate would be to try and replace a survey specific software tool with their in app survey engagements. Although it suits my needs I would say it's not robust enough for full blown product surveys.