HUGE Fan of Gainsight PX

Enabling Gainsight was very straightforward from a code perspective. We had to configure for different environments (staging, qa, sandbox etc...) which was not a problem. The only challenge we had to solve for was passing some values (customer pod, etc...) and Gainsight customer values that were specific to our organization. Overall, an easy integration.

I have not had to contact support frequently but when I have I used the chat and my questions were answered immediately. I've also used their knowledge center, help documentation and training videos which are all very thorough. The support we've received from our Customer Success Manager has been helpful as well.

As a PM that had limited product usage analytics and no automated method of communicating to users in-app the Gainsight PX engagement options are a god-send. Configuring targeted pop-ups, survey and release notes has made me incredibly efficient. The feature KPI dashboard option they recently adding is simple to configure and allowed me to create a high level product usage dashboard I can share with executives in minutes.

The only scenario I would say it's not appropriate would be to try and replace a survey specific software tool with their in app survey engagements. Although it suits my needs I would say it's not robust enough for full blown product surveys.