Transforming Customer Experience with Genesys Cloud CX.
March 04, 2023
Transforming Customer Experience with Genesys Cloud CX.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Managing customer interactions across multiple channels, improving agent productivity and efficiency and providing a more personalized and seamless customer experience. The platform allows organizations to consolidate their customer interactions in one place, which helps to reduce costs and improve efficiency.
- Managing customer interactions.
- Workforce management.
- Bugs
- Exporting canned responses.
- Importing canned responses.
- Cost savings.
- Increase in productivity.
- We have increased employee engagement.
By providing a centralized repository of information and making it easily accessible to customers, knowledge management systems can help to reduce the need for human intervention and support automation and self-service.
I was not a part of the integration of Genesys so I can't speak on that, but its scalability is vast, and its ease of use is matched with its resource center and step-by-step assistance with support.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys Cloud CX again?
Yes