Genesys Cloud CX one shop stop for CCaaS
December 16, 2024
Genesys Cloud CX one shop stop for CCaaS
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
We are using Genesys Cloud CX for our contact center solution. With Genesys Cloud CX CX solutation we have addressed ...
1) one shop stop for all conact center features --We have bring down multiple 3rd party appicalition to few integration only
2) Very good user interface
3) Most of feature available out of box solution
4) Improved audio quality using local media helper
1) one shop stop for all conact center features --We have bring down multiple 3rd party appicalition to few integration only
2) Very good user interface
3) Most of feature available out of box solution
4) Improved audio quality using local media helper
Pros
- Good integration frame work --Sales force , service now
- Good user interface
- good analytic and reporting
Cons
- Recenly I have saw agent copilot , but they need to aggresively move on AI model in Speetch analytics ,reporting , AI Bots ,WFM
- Self service call containmenet - IVR and AI Bot
- Blendent agent
- integration with Social media
Genesys Cloud CX customer journey management help to agent to up sell the orders/product based on customer search in websites
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes
Comments
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