Genesys Cloud CX Review
March 27, 2023
Genesys Cloud CX Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud CX
Genesys Cloud CX is used Voice and Messaging. Overall the ability to have multiple omnichannel offerings in one single UI.
- Omichannel offerings under one UI
- Call recording
- call logging
- APIs
- support
- some admin features could be better
- configurations for non acd users
- ease of use
- ease of engineering
- support can be better though
In our case mainly self service through and IVR. ability to make payments through IVR has been much better since its less engagement with our agents who can take on more questions/concerns outside of just assisting with payment's
Migrating the entire call center to Genesys definitely took some time. but with the assistance of our PS team we were able to do our best effort when it came to cutover dates.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes