Good product company seams a little full of them selves uping prices while competitors caught up.
March 28, 2023
Good product company seams a little full of them selves uping prices while competitors caught up.
Score 9 out of 10
Vetted Review
Overall Satisfaction with Genesys Cloud CX
I consult and manage new Genesys accounts large and small, cities and enterprise users. Resolve high volume and improve customer CX.
- Omni channel routing
- Predictive engagement
- API Integrations
- AI/BOTs application usage
- cost is moving in the wrong direction compared to competitors
- Improve Channel Margin
- Positive good product customers can rely on
- Better CX to utility customers
- Improved analytics
Have customer using BOTs to access knoweldge base to automate info for customer information access
Like the options for AI usage and have integtrated several
average comparison not beating the innovation
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes