A good partner Genesys Cloud.

We use Genesys Cloud CX to do a collection for our clients with delay fees from 30 days to 120 days; we also contact our best clients to do promotions in case they have free credit lines, find new clients to promote our services, cold selling, customer service to solve any issues they have and give them a better service. With Genesys Clous CX we have been able to increase or collection, been able to contact more clients, it helps us to have better contact strategies, we also have been able to increase or selling do to the diferents promotions we can give to our clients.

Right now, we are beginning to implement self-service channels such as collection bots, in which the client can call to reach a payment agreement within the allowed margin, depending on the delay fees. We also have self-service channels for customer service, where the client can call to track an order, follow a complaint status, find a product, or learn more about any service that we provide.

We haven't used this feature that Genesys cloud CX has; at this moment, we haven't used the cloud-based AI. Given this, I can not give any experience with it.