Starting at $49.99 per month per seat
View PricingOverview
What is uContact by Net2Phone?
net2phone's cloud & omnichannel CCaaS solution, uContact (based on the former Integra product which net2phone acquired in March of 2022), helps contact centers to manage all voice and digital interactions, across all channels, from the same screen. It helps to…
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Get StartedPricing
Entry-level set up fee?
- $1,400 one-time fee per installationRequired
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $49.99 per month per seat
Product Demos
uContact Demo: The Supervisor & Administrator Interface
YouTube
uContact Demo: The Agent Interface
YouTube
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is uContact by Net2Phone?
net2phone aims to promote corporate success through smooth, intelligent discussions, helping businesses create exceptional and consistent customer experiences in every engagement, across every channel, and in real-time with uContact, a Cloud Contact Center solution from net2phone.
In conjunction with net2phone's SIP-trunking service, uContact helps contact centers support clients.
uContact by Net2Phone Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
uContact by Net2Phone Competitors
uContact by Net2Phone Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Languages | Spanish, English, Portuguese, Italian |
uContact by Net2Phone Downloadables
Frequently Asked Questions
net2phone's cloud & omnichannel CCaaS solution, uContact (based on the former Integra product which net2phone acquired in March of 2022), helps contact centers to manage all voice and digital interactions, across all channels, from the same screen. It helps to streamline agents' work into a more organized platform to support customer interactions.
uContact by Net2Phone starts at $49.99.
