Best CRM software I ever used

We use Genesys Cloud CX as a Quality Assurance tool to measure agent performance on their customer interactions through our various channels. As a leader, I use Genesys Cloud CX to conduct audits on my agents on a periodic basis. We perform these audits weekly and conduct deep dives during our business reviews using reports generated from Genesys Cloud CX to identify areas of opportunity for our agents to improve and create action plans to resolve issues that affect the overall performance of the team.

Understanding how Genesys Cloud CX works helps leaders relay important information to its team members, especially in terms of agent performance. Knowing how Genesys Cloud CX function allows agents to make their interactions much more faster and reporting is easy to read and understand. That is why I love Genesys Cloud CX.

Because Genesys Cloud CX is supported by AI, it allows users to have an easy to use communication tool that is built to respond to customer queries and then routes end-users to support when addressing complex questions. Genesys Cloud CX makes migration easy and provides room for scalability, which results to great user experience.