Robust system that is well deserved of it's credation

It is a great call center product. It allows us to be more productive and manage our users way better than we ever have been able to before. With Genesys Cloud CX you have a lot of visibility with what is going wrong, what is going on, and what your agents are doing.

There is also a huge point of customizability to achieve whatever it is your company needs you to put in, like voicemail to email, and custom recordings for the IVR.

Honestly we don't have any yet, but would love to implement this sort of documentation and handling. We are working on using all the robust features of the system. We are excited to learn of all the capabilities and any way to improve not only our customer experience, but the agent experience as well.

I was not here for the implementation/migration to Genesys Cloud CX. However, I have heard only great things about the system since it was implemented. The only issues we had were learning a new system which comes with the product, and user training on a new system. Aside from that we absolutely love it.