Excellent Product and Platform

Genesys is our CX platform and primary communications platform for all call center inbound\outbound operations. We used Genesys to streamline, consolidate and centralize our CX communication operations. By switching to Genesys we were able to consolidate six or seven separate, integrated systems into the single Genesys platform. This has made everything easier from development to operations, and has made required integrations vastly easier.

We are just starting to explore and develop self-service channels, so not too much to offer on that.
We have used Genesys automation to vastly improve customer communication and reliability, and provide far greater insight into customer actions and responses.

Our migration to Genesys Cloud CX was seamless and went as smoothly as it possibly could. With the help of the Genesys implementation team we were able to coordinate the migration with virtually zero service interruption. This included the migration of production communication lines and channels. The Genesys implementation team and the tools they used were exceptional, and other than the standard user-based issues of navigating a new system, the migration went off without a single problem.