Overall Satisfaction with Genesys Cloud CX (formerly Genesys Cloud)
MSP deployed Genesys Cloud across our organization to replace an older Genesys PureConnect system. The system allowed us to remove all tethers to a physical data center and our corporate location and gave us the flexibility to work remotely. We have deployed skill-based routing for all interaction types and leverage the ability to do complex call routes in Architect which is much simpler to use than prior telecom systems.
- Soft Phones.
- Skill Based Routing.
- IVR and Telephone trees.
- Recording features.
- Password expiration alerts and policies.
- Saved 10k on MPLS network for prior hosted solution.
- Soft phones at no additional fee.
We have used Genesys PureConnect, A Mitel phone system and I have personal experience with Cisco and Vaspian. Genesys Cloud has the features and functions to compete with even their own hosted solution and the most robust offering from Cisco at a fraction of the cost considering that connectivity requirements are near non-existent.
Do you think Genesys Cloud CX delivers good value for the price?
Are you happy with Genesys Cloud CX's feature set?
Did Genesys Cloud CX live up to sales and marketing promises?
Did implementation of Genesys Cloud CX go as expected?
Would you buy Genesys Cloud CX again?
This is a very robust phone system that can enable your agents to work remotely without access to a corporate network. This system is easy enough to spin up and unless you require complex routing rules, queues and call paths can be implemented in just minutes. We highly recommend this system for anyone who needs to implement a cloud phone system with little telecom expertise.