The best program I have ever used
February 26, 2021

The best program I have ever used

Jesus Campos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys Cloud (formerly PureCloud)

It is used in the whole organization and it is very helpful. At least in the time I have been working with this program it has never failed. I worked in different call centers before but with [Genesys Cloud (formerly PureCloud)] I had a very good experience. The best and friendly program I have ever used.

Pros

  • Easy to find tools
  • Never fail
  • Not slow

Cons

  • Don't have any complaint
  • Helps to make my job faster
  • Helps to make my job better
  • Makes me a better employee
It is a faster system, and never fail

Do you think Genesys Cloud CX delivers good value for the price?

Yes

Are you happy with Genesys Cloud CX's feature set?

Yes

Did Genesys Cloud CX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Genesys Cloud CX go as expected?

I wasn't involved with the implementation phase

Would you buy Genesys Cloud CX again?

Yes

[Genesys Cloud (formerly PureCloud) is] the best call center program I have ever used, it is visually good from the colors to the tools. Fast and easy to use.

Genesys Cloud CX Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Recording
10
Historical reporting
10
Live reporting
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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