Best Cloud Platform
February 27, 2021
Best Cloud Platform
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
The platform is used for customer contact for inbounds and outbound contact. The platform is [also] being used by agents that are the first contact with our clients. The software address[es] integration issues - our other platforms [are] being used for customer data management.
- Integration with other platforms/CRMs.
- Ease of use and KB Material for training and referencing.
- Ease of deployment to different Teams/Departments.
- Currently it has been meeting expectation[s].
- Costs
- Deployment
- Ease of use
Feature set is more feature complete; cloud format is the way to go.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes