Genesys is a great platform for a phone heavy organization
February 26, 2021
Genesys is a great platform for a phone heavy organization
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
It is used across the entire company - from sales, to customer service, and attorneys and accountants. Obviously different users have different functions. The main problems solved by Genesys Cloud [(formerly PureCloud)] are that it provides stability and no downtime, along with complex routing, and flexibility to integrate with other platforms easily.
- Call Routing and Sophisticated IVRs
- Great Reporting via third party apps
- Stability
- The Outbound Dialer functionality is very poor
- CRM Widget can be improved
- Scripting can be more user friendly and easier
- It has had a positive impact simply from the fact that I don't have downtime and it is highly stable
- The UI for administration is a bit too slow for my taste, so it definitely sucks more time than i would like
- Sangoma Asterisk and formerly from Digium
I have used multiple phone systems that for some reason aren't populating. Genesys [Cloud (formerly PureCloud)] was far superior
Do you think Genesys Cloud CX delivers good value for the price?
Not sure
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes