My experience using Genesys
March 01, 2021
My experience using Genesys
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
The Community Tax company uses Genesys Cloud to have a better communication with clients. Since legal issues that the Latino community lives today in the USA are discussed, we sell tax resolutions, and we understand the situation that our clients live. For this we are prepared to be able to help them with any situation they have with the IRS.
- Calls are always clear.
- We can triangulate calls.
- We can see our productivity.
- The options that the application has are easy to use.
- Call downloads are heavy.
- Calls show errors and don't download complete.
- The tabs are not quite dynamic and then it is difficult to return to the starting point.
- When we move to the application we have more incoming calls.
- Call reminder.
- Not all calls are recorded.
The comparison of sugar is much better since it allows us to interact with the client more clearly and we have better follow-ups since we moved to Genesys. It has proven to be a very easy to use and control application, but sugar also allows us to save more records and steps to follow a sales process, and in a matter of calls Genesys is much better.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
No
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes