Review of a one month partner
Overall Satisfaction with Genesys PureCloud
Genesys Cloud is used by SITA for its helpdesk with 300 agents worldwide. It replaced an old Avaya Contact Center. In parallel, SITA is a new partner of Genesys on the Genesys Cloud service for the Air Travel Industry.
- quick development of features
- good support of partners
- Innovation
- more features on edge architecture
- multi tenancy of the platform between different customers
- simplified pricing model
- positive
Five 9: different instance for each continent
Cisco Broadcloud: not advanced
InContact: expensive