Overall Satisfaction with Genesys PureCloud
It's used by the head office in our Outbound/Inbound Calls departments. The issue is those not involved in the process of using Genesys Cloud aren't familiar with the system.
- The ability to call from different locations from one location.
- The support we receive is quick and responsive.
- Cross-platform uses (chat, calls, managing queues, quality assurance).
- Issues revolving around locations changing from NA location to overseas haphazardly.
- Calls being disconnected randomly at times.
- Calls we're connected to user's voicemails at times.
- Ability to call listen back for escalations, eliminating or reducing possible issues.
- The Quality Assurance program reduces the time to create one from the ground up.
I've submitted two tickets, and they we're answered quite quickly.
I cannot think of a time this would not be applicable.