The best comprehensive single solution
August 22, 2019
The best comprehensive single solution
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureCloud
We use Genesys Cloud as our customer contact platform across the entire organization. It really provides a one-stop center for all customer interactions and the management of each internal group. Also, Genesys Cloud provides reporting that helps us analyze performance at the company, client, queue, and agent levels.
- Voice interactions with queue and ACD management. Setting up schedules, queues, in-call flows are very easy an intuitive.
- Email interactions with TXT, MX and DKIM authentication ability and setups for white label servicing.
- The Genesys support portal along with their online Genesys Cloud resource guide has been awesome.
- Some technical support via voice.
- Positive ROI since we were able to consolidate multiple platforms into one solution. We had more cost per agent maintaining multiple platform subscriptions.
We didn't dive deep into other competitors since Genesys Cloud came to us by recommendation.