Item: Genesys Cloud CX
Rating: 9
Author: Haden Oxford

Use Cases and Deployment Scope

We use Genesys Cloud across the entire company to issue outbound calls to leads, receive inbound calls from our customers and communicate among one another during our day to day process within the office and our franchisees. We also use it to view and document voicemails as well as track our statistics month to month.

Pros and Cons

Easy to learn and use
Easy to read layout
Useful call taking mechanics
Bright layout

More after call options
Voicemail needs to be ran from a separate browser

Return on Investment

I am really under-qualified to answer this but it definitely helps to streamline all call services we use here.

Usability

I myself am fairly knowledgeable when using software but PurCcloud is definitely an extremely useful and easy to use software that makes taking and making calls a lot more efficient, trackable, and easy to deal with in bulk. I really enjoy it myself and feel it helps me do my job efficiently and to my best potential.

Support Rating

The software has never crashed on me and always seems up to date and working to its fullest potential. I have never had any problems with the service personally so I feel it deserves a good review.

Alternatives Considered

I have never really dealt with any other software of this type as the closest I've come to doing this would just be off an office phone and Genesys Cloud definitely trumps that. I really enjoy Genesys Cloud.

Likelihood to Recommend

It's well suited for any job or business that requires frequent inbound and outbound calls as it is an extremely useful product to deal with a large bulk of call volume while doing it in an orderly manner. If anything, the only unsuited situation for Genesys Cloud would be using it in a low volume company.

PureCloud: an excellent product.

Overall Satisfaction with Genesys PureCloud