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A Genesys PureCloud Review from a PropertyGal!
August 30, 2019

A Genesys PureCloud Review from a PropertyGal!

Amy Gray | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys PureCloud

Genesys Cloud is only used here at the head office. We use it in the Resource Center (the department I work in) and our Sales Team also uses it.
  • Calls come in clearly.
  • It keeps track of all your stats.
  • Transfers work well.
  • I don't like that the old agent view has been taken away.
  • Provides good means of communication between our sellers/buyers/franchisee's to head office.
Because I find it very user-friendly.
They keep us updated if there are any outages and are easy to get ahold of when there is a problem!
I honestly think it's suited for any company that takes inbound and outbound calls.

Genesys Cloud CX Feature Ratings

9.6
Agent dashboard
5
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated