Awesome Communication tool!
August 30, 2019
Awesome Communication tool!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureCloud
We use it for calling, messaging, voicemail, receiving and login our calls. Helps with communicating with our staff in different departments to help us get our jobs done quickly. It's used by the whole organization. It allows us to community efficiently. The directory helps to find info on our staff. It's easy to use.
- Communicate with another employee
- Answer our customers
- Keeps our communication simple
- Sometimes it bounces me off the queue.
- Made me learn my new job with much easier