Item: Genesys PureConnect (discontinued)
Rating: 8
Author: Betsy Scruggs

Overall Satisfaction with Genesys Engage (formerly PureEngage)

Use Cases and Deployment Scope

It was being used as a part of the organization. Our organization is a health care community that has more than 10,000 employees. I’m sure not all of them used it but it was available to them all.

Pros and Cons

Pros

So simple and easy
User friendly
All in one system

Cons

More support needed
Guides would be helpful
N/a

Likelihood to Recommend

I’m not sure about less appropriate but we get a lot of phone calls throughout our organization so it’s been really helpful that we can use our existing hardware but use their data system.

Comments

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Paige Mummert
(Vendor Representative) commented 7 years ago
Hi Betsy! Thank you for the positive review about PureEngage! Your company is already involved in our Customer Advocacy Program and this would be a great tool for you to join! Please sign up for GCAP at the following link. http://gcaphub.genesys.com/join/Enroll Once you are enrolled GCAP will allow you to become part of the Genesys customer community where you can talk to other users, learn more about the product, earn points that can be redeemed for product trainings, professional development, swag, etc. Please feel free to reach out to me with any questions you may have Paige.Mummert@Genesys.com. Thanks again for your review!

Genesys PureEngage