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Genesys PureEngage
July 19, 2018

Genesys PureEngage

Betsy Scruggs | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys Engage (formerly PureEngage)

It was being used as a part of the organization. Our organization is a health care community that has more than 10,000 employees. I’m sure not all of them used it but it was available to them all.
  • So simple and easy
  • User friendly
  • All in one system
  • More support needed
  • Guides would be helpful
  • N/a
I’m not sure about less appropriate but we get a lot of phone calls throughout our organization so it’s been really helpful that we can use our existing hardware but use their data system.