Item: Genesys PureConnect (discontinued)
Rating: 7
Author: Kyle Moninger

Overall Satisfaction with Genesys Engage (formerly PureEngage)

Use Cases and Deployment Scope

We are currently in a trial basis running Genesys PureConnect to see if it will address the needs of potential students and applicants to our university. While it's not the typical use for a product like this, we are hoping it can serve as a continual AI resource for potential students and applicants who have questions about anything regarding the university. It helps us save human resources and capital by automating this function.

Pros and Cons

Pros

It's a very adaptable system
It is intuitive and "understands" the human frame of mind
It is complex in character but simple to use as an interface

Cons

Currently, it is overwhelming to get up and running in our organization, but I think this will diminish over time
It is expensive
Perhaps a better implementation process

Likelihood to Recommend

I think it would be perfectly suited for a business with high traffic customer contact. It would greatly reduce the human capital needed to address this demand and further the business development. We will see if its applications are as valuable in the academic world still. While our "customers" are actually students, we hope it has the same positive effect.

So far, so good

Overall Satisfaction with Genesys Engage (formerly PureEngage)

Use Cases and Deployment Scope

Pros and Cons

Pros

Cons

Likelihood to Recommend

Using Genesys Engage (formerly PureEngage)

Other Software Used

Comments

Genesys PureConnect (discontinued)