Overall Satisfaction with Genesys Engage (formerly PureEngage)
We use the product as our primary telephony platform. PureConnect has allowed us to understand our customer demand and provide a better customer experience. We have been able to deliver all our service delivery in one integrated product that we can easily monitor and analyse.
- Integrating multiple channels into one solution.
- Constantly evolving the product to meet user and market demands.
- Lots of opportunity to customise the solution.
- Great focus on partnering with customers.
- Better reporting and dashboards. They are working on this.
- Better visibility on license usage