Updated August 16, 2019
Score 8 out of 10
Overall Satisfaction with Genesys Engage (formerly PureEngage)
PureConnect is our contact centre solution. It allows us to manage customer interactions throughout our organisation. We are developing the strands of the product most beneficial to our business in our contact centre environment, with a view to rolling it out to other touch-points in our customer journey.
The company is actually very accessible and approachable. I have found them warm and supportive however they are costly and their intentions are not always in line with costs and deliverables.