The real life saving solution!
July 05, 2019
The real life saving solution!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Engage (formerly PureEngage)
In Oriflame Cosmetics we use Genesys PureConnect in 40 countries and soon we are going to implement it in more markets. It's the best solution to deal with our customers in the Contact Center and provides the best and fastest service possible.
- It saves a lot of time by having everything in one app.
- It makes work easier for our agents.
- It allows us to monitor results in all markets very easily.
- In the web client, there isn't a way to look at an email without answering it.