The real life saving solution!
Anna Niedzwiecka | TrustRadius Reviewer
July 05, 2019

The real life saving solution!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Genesys Engage (formerly PureEngage)

In Oriflame Cosmetics we use Genesys PureConnect in 40 countries and soon we are going to implement it in more markets. It's the best solution to deal with our customers in the Contact Center and provides the best and fastest service possible.
  • It saves a lot of time by having everything in one app.
  • It makes work easier for our agents.
  • It allows us to monitor results in all markets very easily.
  • In the web client, there isn't a way to look at an email without answering it.
We were looking for a solution that will make work easier for our agents. We wanted to become a more innovative company and follow the trends.
For our company, this product has worked very well and it makes less work for our agents I think it's a perfect solution for all companies which have a large number of agents and business in different countries.

Genesys PureConnect Feature Ratings

Agent dashboard
9
Validate callers
8
Outbound response
9
Call forwarding
10
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
8
Interactive voice response
9
REST APIs
9
Call scripts
9
Call tracking
9
Multichannel integration
10
CRM software integration
8
Inbound call routing
8
Omnichannel inbound routing
8
Recording
9
Quality management
9
Call analytics
9
Historical reporting
9
Live reporting
9
Customer surveys
9
Customer interaction analytics
9