GetResponse: Definitely worth trying
April 16, 2014

GetResponse: Definitely worth trying

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction

We use GetResponse for our clients to help their local businesses. We send out sales newsletters, holiday greetings and holiday promotions and also occasionally engagement blasts.
It is used by the email marketing department only. It is very simple to put together a newsletter simply by dragging text blocks and image blocks. Generally, it is very user friendly and has a nice, clean layout, which makes finding what you need easy.
  • I love the clean layout of the site. Coming from past use of iContact with tiny fonts, squished and centered pages and hard to find buttons this was a refreshing change that I very thankful for.
  • The drag and drop features for text and images are great. Fast and simple. You can upload images straight from your computer, adjust size just by dragging and your newsletter is halfway done!
  • The live chat is something that I also really like. I had a few questions in the past when I first started using the platform and used the chat to get in touch in customer service. They were also very helpful and quick. Personally, I am not a big fan of the phone so the always available live chat almost on every page of the site is great.
  • Missing functionality: there is no way to create separate email lists, from what I was told by customer service. Its just one big campaign per client.
  • Addition to implement: my designer tried to input social media icons on the right hand side, on top of the newsletter for some reason it only allowed to be put on the left side, which nobody does. the icons refused to be moved to the right by the sizing features. As a result we had to simply write it out in words and hyperlink it, which does not look good. This needs to be fixed asap.
  • For some reason, when sizing creatives you can only do so from the right and up and bottom, but not from left. This sometimes makes it look slightly uneven.
  • Higher click through
  • More engagement
  • Better deliverability
Prior to this we used iContact which was horrible and emails were not getting delivered and going into Spam. It was recommended by a co-worker who mentioned we used it before so we decided to adopt it again.
Its comfortable for us and easy to use. Sending out emails is easy as pie and enjoyable. I would recommend.
Great for beginners in email, UI is simple. Pricing is fair and not that expensive at all. Not so good if you do not know how to code or do not have a developer handy because the templates need to be coded, if you want to transfer your old ones, from a prior platform.