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Lists rejected, account deactivated, no refund possibleOur marketing department uses GetResponse to send welcome emails to new customers and let them know about current discounts, deals or offers as well as what is going on with our company. We also send marketing emails to prospects that we meet at shows, events, and through other marketing endeavors that sign up for us.,The automation tool is visually appealing and nice when it works. Stats are helpful. None of it matters if emails won't even send to your lists that won't import.,Lists are rejected on baseless grounds. They recommend a service to clean lists and even after being cleaned, emails and lists are rejected. They purged 80% of our email list because they were not interacting regularly enough with our emails. Their drag and drop editor is set up poorly, if you have similar look and feel emails there is no way to know which you are in. Often email templates do not save and you have to start over. Sometimes scheduled emails don't even send.,1,Only negative. They cleaned our entire contact list. We had to start over with Get Response. Now that they have forcefully freed us, we'll be redownloading our actual customer and prospect list from our CRM. They will not refund us. We paid for a year and they gave us 5 months. So we are also out $5,000.,,Less than 10,000,B2CA smart investment in marketing automation for small companiesI use GetResponse to market my freelance business with email, optin forms and landing pages. I'm very fond of the interface and like how they offer templates and tools that help accelerate the process.,Email creation—A simple interface and a variety of tools make it easy to create very attractive emails quickly. List building—GetResponse is ideal for setting-up and using any number of segmented lists/ Forms and landing pages—These tools are also fairly strong, however, GetResponse (ironically) does not provide responsive forms for mobile, which I would think would be an urgent problem. They have so far not addressed it. Customer support—Customer support via chat and email is strong. It's disappointing the company has pulled the plug on live phone-in support.,Need responsive forms A/B testing is strong, but the analytics are slow and confusing,9,It helps me grow my email list and nurture leads. It's analytics help me understand what is and isn't working.,10,000 to 25,000,B2B,Buffer, Zoom, FreshBooksSolid Email Marketing SoftwareI used Get Response for years, primarily for marketing (email) campaigns. I thought it was very affordable and useful solution, especially if you couldn't code. The reporting tools - specifically measuring metrics were easy to use as well. Designing templates were drag and drop although the ready-made templates were clunky or out-dated.,Affordable: $25.00 a month for a contact base of under 2,000. Easy-to-use: drag-drop tools to design email templates. Metrics: reporting available on all sorts of metrics.,No video: you can't embed videos into your email. This was the primary reason why I switched to MailChimp. Design: email templates were outdated or looked clunky. Customer Service: hard to access.,8,GetResponse helped me convert prospects into leads.,MailChimp and Constant Contact,Less than 10,000,B2C,Canva, Followup CRM, SmallpdfAll in One Email Marketing ToolGetResponse is one of the finest email marketing tools for small business users. It helps us to send emails easily to our subscribers that get delivered when our contacts are most likely to interact. Overall, GetResponse offers a great user experience and excellent third-party integrations. Google Analytics Integration helps to compare our visitors analytics and email analytics easily.,Free, full-featured 30-day trial Google Analytics Integration SalesForce Integration Option to Free Accounts No Message Limits Good Value for Money Easy to Use,No refunds even on annual plans. Poor execution of New Features Bad Customer Support Not impressed with Mobile Apps No easy way to edit templates,8,It helps us to save time while creating email newsletters. Bad customer service makes customers quit GetResponse. Great Email Delivery helps us to achieve our Targets easily.,MailChimp,10,000 to 25,000,B2C,MailChimp, Intercom, Constant Contact, AWeberStuck in the middleWe used GetResponse to create nurture campaigns, create dynamic emails and score leads.,If you understand coding the ability to use dynamic content based on smart searches was very useful. The drop and drag workflows were very easy to create and use Allowed for simple automation and nurture campaigns to occur off of events,The Email and Landing page drop and drag creator was poor and also not responsive for email. I would recommend adding snapping functionality at the minimum. The lack of control over the GetResponse information and unsubscribe at the bottom of the email was unfortunate. It would be nice if we could change the color of the background and fonts to better match brand colors and templates being used. Save searches are a bit clunky and can be difficult to find when you have a lot of them. There needs to be a search functionality for finding saved searches.,8,Moving from SFMC to GetResponse the cost savings and the ability to have scoring were well worth it. Being able to automatically clean the database and manage leads was a great benefit. The biggest cost was that when I left they lost the person who understood HTML and moved off of GetResponse to a more drag and drop friendly automation platform.,Marketo, HubSpot, Salesforce Marketing Cloud Email Studio, MailChimp and Constant Contact,25,000 to 100,000,Both,Marketo, Salesforce Marketing Cloud Email Studio, NetSuite, Twilio SMS, Dell BoomiA handy tool for marketeers that are not looking for anything too complicated!At AIESEC UK we have used GetRepsonse as a tool for aiding our lead nurturing campaigns and improve our conversion rates across the customer funnel through automated email marketing campaigns based on customer behaviors. We have implemented GetResponse for our youth marketing campaigns for our three main products - Global Volunteer (a program for students to volunteer abroad), Global Talent and Global Entrepreneur (programmes for placing students in internships abroad). GetResponse was thus used by the marketing department together with the operational departments.,GetResponse is easy to use and has a friendly interface that makes the user experience pleasant GetResponse provides customers/users with a lot of support and guidelines for best use GetResonse is versatile and can be used to tackle a big number of business needs,Making it easier for the user to access tutorials and guides on the platform and not have to look for external sources. Create a simpler way of displaying the automation feature. Making it easier for the user to test the generated automation (i.e. a fast version of the flow where the time between content delivered is set by the user in means of minutes/ accelerated equivalent of the real time),8,GetResponse is a cost-effective alternative when the desired results are fitted with what the platform can provide.,MailChimp,10,000 to 25,000,B2C,HubSpot, Intercom, MailChimp, Cornerstone OnDemandGreat for SMB with high delivery ratesI love the drag and drop building technology and the ease of uploading my photos and content into the form. It makes it easy to build for a client and allow them to fill in the sections they need! Easy throwing together a promo email from their already completed templates makes lives so much,Delivery rate Ui Ease of use,Support Customization User control,7,Increased email response increased number of leads better delivery rates,SendinBlue,250,000 to 1 million,B2B,HubSpot, Pinpointe On-DemandGetResponse ReviewWe are using GetResponse for creating landing pages, capturing user responses, and it is also very useful for doing analytics. Also we are currently using this on an organization level. It has addressed two things which were affecting our business: firstly we have saved a lot of money in terms of cost and time. Also, designing is very simple, and at a much lower cost.,Very easy to design pages Very cost-effective Pro plan Support is awesome and instant,Registration process can be simplified Fix compatibility issues in Safari devices Quite difficult to implement third party plugins,7,CRM functionality of GetResponse is awesome. Saved money and time with respect to other products,MailChimp, AWeber and MailerLite,Less than 10,000,B2C,MailerLite, Paytm, PayU, PayPal Payments, MailChimpGetResponse - there are better optionsGetResponse has been our primary mass email delivery service for several years, used across a few departments, primarily for marketing but occasionally for more specific use cases. We use it for our daily newsletter which goes out to tens of thousands, we use it for directed promotional emails for our products and services, and we have used it to segment our email list into more specific groups.,Great deliverability--GetResponse does a great job of getting your emails to as many people as possible (rather than sending to Spam/Junk, etc.) "Perfect Timing" feature--More recently, I personally use another service at our company instead of GetResponse, and the one feature I particularly miss is the "perfect timing" function, where the platform will analyze user data, time zones, etc., to deliver your email to each recipient during whatever window of time they're most likely to read it. A good selection of pre-made templates. Few of them are particularly stunning, but it's good that they have a large selection to use as a jumping off point for a more customized email.,The email editor is kind of a nightmare. Elements don't move or behave how you'd expect, the font choices are limited and pretty lame, adding new elements is difficult or often impossible... the whole thing feels 5+ years outdated. Buggy, slow, and extremely limited in functionality. The entire UI feels similarly outdated and slow--just seems like GetResponse hasn't kept up with the curve of the market in terms of performance or aesthetics.,3,Our marketing emails have been much more professional, scheduled, beautiful, and manageable since switching AWAY from GetResponse, so in that sense the platform did not provide the kind of ROI we'd prefer. For delivering our regular daily newsletter, GetResponse has served us well and has delivered at an above-average rate to our mailing list.,B2C,ONTRAPORT, Adobe Premiere Pro, Asana, DropboxA fun lead gen solutionAs a client facing Agency, we are always searching for solutions for not only ourselves, we source for clients, too. I recently decided to give Get Response a second chance and that has made a difference. Our main focus and problem to address is streamlining a rather uncomplicated but tedious process of lead gen and offer campaigns. GR certainly offers an out of the box solution that converts.,Streamline the lead gen process under one system. Build high converting lead pages with a drag and drop. List management is easy.,Addition of contests would be a huge addon. More professional feel to some of the lead page templates would be a benefit. No funnel builder,8,Increased productivity Increased production,,Less than 10,000,B2C,SendinBlue, Adobe Illustrator CC, WordPress, DreamHostA good balance of features and valueWe use GetResponse to automate our email marketing. We create custom funnels for onboarding customers and nurture existing customers. These funnels are made of customized e-mails that will go out on various dates to achieve certain goals. We use the landing page function at the top of our funnels to drive people from advertisements.,It provides a visualization of your funnel in the form of a flow sheet The drag and drop interface makes email design easy,At times the interface moving between sections can be clunky I would like to know details on who unsubscribed,5,It helps us continue to keep interest in our brand.,MailChimp,Less than 10,000,B2C,Camtasia, Google AnalyticsGetResponse is a Good Alternative for Marketing AutomationWe use GetResponse for email marketing and marketing automation. It is our principal email marketing technology that we use. Email marketing is critical to our in-bound marketing approach. We selected GetResponse because it has a relatively low-cost marketing automation features to a full-featured email marketing system. We were in the market because we had previously used another low-cost marketing automation system, Automational, which was discontinued by its owner. There was a huge gap in price between products like GetResponse and full marketing automation systems like HubSpot, InfusionSoft, Marketo and others.,GetResponse's email templating is very good. We find the email creation process to be easy to understand and use. GetResponse's wordpress integration works well for us. Using their widgets significantly increased our newsletter sign-up results. GetResponse's activity tracking with each contact is easy to use and fairly easy to understand.,While the documentation is good, some processes are not particularly intuitive. Adding contacts manually is somewhat confusing and tedious. The marketing automation list of website visitors is a contact list as opposed to a report.,9,It has helped us make our email marketing program have a regular rhythm. It has significantly improved our newsletter sign-ups through the pop-up sign-up box. It has enabled us to identify hot opportunities more quickly.,Agile CRM and Automational,Less than 10,000,Onehub Virtual Data Room, PayPal Here, WufooNot for me but see for yourself.We used GetResponse for email marketing and webinars. It's an ok tool but we decided to discontinue using it and try another service. While the functionality is decent we had trouble communicating with their compliance team after being flagged for too many bounces.,Easy to setup and import contact lists. Easy to create campaigns. Easy to create webinars.,Compliance support needs to better understand the laws regarding terms of service and marketing opt-ins. The interface is clunky and leaves much to be desired in terms of visual building tools. Many important features are just too hard to find! They need to improve the UX so you don't have to chat with support to find webinar registrants.,6,We experienced no significant or notable positive impacts in using this tool.,Constant Contact and MailChimp,10,000 to 25,000,B2BGetResponse Does Exactly What It Says It Will DoIn my job, we implement a lot of different Email and Online Marketing platforms we inherit a lot of what people are already using. We're always a pleasantly surprised when a client already has GetResponse in place. GetResponse makes marketing email easy while giving you powerful automation tools to move people through your funnel.,Easy and powerful email editor for the novice and advanced user. Powerful automation and conversion tools to fully automate your funnel. The design direction of the reporting makes it really easy to ingest all the things that really matter.,The tag system can take some getting used to particularly if you're more accustomed to separating your contacts into different lists.,9,GetResponse helps activate your current clients and build revenue from your lists.,ActiveCampaign, Infusionsoft, MailChimp and Constant Contact,10,000 to 25,000,Both,ActiveCampaign, Infusionsoft, MailChimp, Constant ContactLOVE GetResponse! Try it, you'll like it.I used GetResponse (GR) to capture the contact information for my website visitors, to send my subscribers a weekly e-mail newsletter, to contact them about product sales and to put people into a marketing funnel.,GetResponse (GR) makes it very easy to email people a sales letter and/or newsletter. Thanks to GR's snazzy templates, my emails look way more professional than my graphic capabilities. GR has the best mobile app - so easy to track open rates, etc. I love all the free training that GR provides I also love that their technical support is incredibly helpful - and responsive.,There's not too much room for improvement.,10,GetResponse really helped me grow me list and develop relationships with my prospects and customers.,Infusionsoft,Less than 10,000,B2C,Zoom, GoToMeeting, GoToWebinarGetResponse - response is exactly what you get.We use GetResponse to target our most active subscribers that have responded in the past. It's a great way to gauge true engagement of our lists because the results are always consistent. It also provides a great platform for somebody new to email marketing - a great easy to use system.,Above average deliverability - There are very few ESPs that are as consistent in delivery as GetResponse. Easy to use - although it's not laid out like most other ESPs, it is easy to use and learn once you get the hang of it. Autoresponder features - The calendar planning and perfect timing features make it perfect for maximizing ROI,Layout - A lot of features were hard to find. A more standard layout would be beneficial to users that have tried other services in the past. Flexibility - There is a lack of flexibility with the system, sometimes advanced email marketers need some features that just aren't there. List Options - Better list sorting and segmentation.,9,Overall positive ROI - higher open rates than before has caused our ROI to increase. Less Problems - The service never has downtime or issues. Always ready to send at a moments notice.,Sendinblue,MailRelay,Mandrill,AWeber,10,000 to 25,000,B2CGet Response, Got it rightCurrently we are using this program as an email platform for our clients. We have 5-10 clients who send out emails monthly. We create an image for the email, it then goes to the emailer who writes the text. I approve the email and it gets sent out. We send about 3-5 emails a month per a client,The graphing and percentages are very clear Easy to set up an email - edit - and - send Web forms are easy to create.,Reporting could be improved. More options to look into.,10,Increased time from start to finish Get customer service Gets to the customer,,10From newcomer to 3 year specialist, GetResponse 360I used GetResponse at my previous company. As the sole email marketing specialist, I was the primary user of the accounts, along with my managers and developers having access to the platform. It was solely used for email marketing purposes.,It was very user-friendly. As a newcomer in email marketing, a user will be able to quickly understand how to use the tool. The reporting tool was very visual, which made it easy to understand the results of campaigns. Every campaign is archived which makes it nice to see what previous email campaigns looked liked and what their results were.,Reporting, all results should be able to be exported into an Excel document. There should be an additional testing feature when using customized HTML, not just on the drag and drop version of the creator tool.,7,It had a positive impact for when I was with my former company using the tool. It brought in about 10-20% of income based on our digital marketing efforts.,Silverpop and Strongview,100,000 to 250,000,B2C,IBM Marketing CloudGetResponse: Definitely worth tryingWe use GetResponse for our clients to help their local businesses. We send out sales newsletters, holiday greetings and holiday promotions and also occasionally engagement blasts. It is used by the email marketing department only. It is very simple to put together a newsletter simply by dragging text blocks and image blocks. Generally, it is very user friendly and has a nice, clean layout, which makes finding what you need easy.,I love the clean layout of the site. Coming from past use of iContact with tiny fonts, squished and centered pages and hard to find buttons this was a refreshing change that I very thankful for. The drag and drop features for text and images are great. Fast and simple. You can upload images straight from your computer, adjust size just by dragging and your newsletter is halfway done! The live chat is something that I also really like. I had a few questions in the past when I first started using the platform and used the chat to get in touch in customer service. They were also very helpful and quick. Personally, I am not a big fan of the phone so the always available live chat almost on every page of the site is great.,Missing functionality: there is no way to create separate email lists, from what I was told by customer service. Its just one big campaign per client. Addition to implement: my designer tried to input social media icons on the right hand side, on top of the newsletter for some reason it only allowed to be put on the left side, which nobody does. the icons refused to be moved to the right by the sizing features. As a result we had to simply write it out in words and hyperlink it, which does not look good. This needs to be fixed asap. For some reason, when sizing creatives you can only do so from the right and up and bottom, but not from left. This sometimes makes it look slightly uneven.,8,Higher click through More engagement Better deliverability,iContact,8
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GetResponse
44 Ratings
Score 7.0 out of 101
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GetResponse Reviews

GetResponse
44 Ratings
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Score 7.0 out of 101

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May 17, 2019

Lists rejected, account deactivated, no refund possible

Score 1 out of 10
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Verified User
Review Source
Our marketing department uses GetResponse to send welcome emails to new customers and let them know about current discounts, deals or offers as well as what is going on with our company. We also send marketing emails to prospects that we meet at shows, events, and through other marketing endeavors that sign up for us.
  • The automation tool is visually appealing and nice when it works.
  • Stats are helpful.
  • None of it matters if emails won't even send to your lists that won't import.
  • Lists are rejected on baseless grounds.
  • They recommend a service to clean lists and even after being cleaned, emails and lists are rejected.
  • They purged 80% of our email list because they were not interacting regularly enough with our emails.
  • Their drag and drop editor is set up poorly, if you have similar look and feel emails there is no way to know which you are in.
  • Often email templates do not save and you have to start over.
  • Sometimes scheduled emails don't even send.
We signed with GetResponse at the beginning of the year for a full year, looking for something more robust than what we were previously using. I enjoyed the layout of their autoresponders, and after playing around in the free version, we decided it could be a good fit for us. Signed in January and experienced some problems off the bat (but I'm patient and I understand launching takes some time... no problems). We imported all of our contacts -- several thousand -- and our lists were rejected. Strange, as these were legitimate contacts from company sources that I had been emailing for years successfully. I imported them in smaller chunks and found more success, until we were told in February that our account was under review for spam behavior. To resolve, we allowed them to 'clean' our lists -- legitimately cut from 15k to 6k, and began to use their recommended BriteVerify to clean our lists before adding in the future. Frustrating, time consuming, not ideal... but we had already paid for the year and didn't have the budget to change email services. Their drag and drop editor gave us a lot of grief most days, but besides that we didn't have any more rejected lists, and no issues I was aware of until this morning, I received an email letting us know our account has been deactivated, we cannot get our email lists or templates back from our accounts, cannot log in, and a refund will not be issued. To say we are frustrated is an extreme understatement. I've seen their awards, success stories, top 10 email service provider mentions... The truth is that they are unwilling to work with customers who are unhappy and provide no legitimate warnings before terminating services. Now we are stuck without an email service provider (that we paid for through December) in the middle of several Marketing campaigns, and with a limited budget to find someone else for the remainder of the year.
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Barry Feldman profile photo
November 08, 2018

A smart investment in marketing automation for small companies

Score 9 out of 10
Vetted Review
Verified User
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I use GetResponse to market my freelance business with email, optin forms and landing pages. I'm very fond of the interface and like how they offer templates and tools that help accelerate the process.
  • Email creation—A simple interface and a variety of tools make it easy to create very attractive emails quickly.
  • List building—GetResponse is ideal for setting-up and using any number of segmented lists/
  • Forms and landing pages—These tools are also fairly strong, however, GetResponse (ironically) does not provide responsive forms for mobile, which I would think would be an urgent problem. They have so far not addressed it.
  • Customer support—Customer support via chat and email is strong. It's disappointing the company has pulled the plug on live phone-in support.
  • Need responsive forms
  • A/B testing is strong, but the analytics are slow and confusing
GetResponse is good for marketing automation newbies that want a powerful platform without a steep learning curve. It appears to have a strong set of tools for creating automated sequences, but it's not your solution for large enterprise usage. Also, seeing as how competitive the market's become, while it's not expensive per se, it is a bit on the pricey side relative to some.
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Robert Foreman profile photo
November 08, 2018

Solid Email Marketing Software

Score 8 out of 10
Vetted Review
Verified User
Review Source
I used Get Response for years, primarily for marketing (email) campaigns. I thought it was very affordable and useful solution, especially if you couldn't code. The reporting tools - specifically measuring metrics were easy to use as well. Designing templates were drag and drop although the ready-made templates were clunky or out-dated.
  • Affordable: $25.00 a month for a contact base of under 2,000.
  • Easy-to-use: drag-drop tools to design email templates.
  • Metrics: reporting available on all sorts of metrics.
  • No video: you can't embed videos into your email. This was the primary reason why I switched to MailChimp.
  • Design: email templates were outdated or looked clunky.
  • Customer Service: hard to access.
Choosing email marketing software is a personal choice: it's a matter of what clicks with you technically and aesthetically. If you don't need or want to embed video into your email campaigns, then GetResponse is as good of a provider as any. It's affordable, easy to use and the online tutorials are great.
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Mohammed Anzil profile photo
November 08, 2018

All in One Email Marketing Tool

Score 8 out of 10
Vetted Review
Verified User
Review Source
GetResponse is one of the finest email marketing tools for small business users. It helps us to send emails easily to our subscribers that get delivered when our contacts are most likely to interact. Overall, GetResponse offers a great user experience and excellent third-party integrations. Google Analytics Integration helps to compare our visitors analytics and email analytics easily.
  • Free, full-featured 30-day trial
  • Google Analytics Integration
  • SalesForce Integration
  • Option to Free Accounts
  • No Message Limits
  • Good Value for Money
  • Easy to Use
  • No refunds even on annual plans.
  • Poor execution of New Features
  • Bad Customer Support
  • Not impressed with Mobile Apps
  • No easy way to edit templates
GetResponse is best if you are running a small business. If you are a serious blogger, GetResponse could be a great companion for you. The dashboard is easy to read. The drag and drop features are straightforward. Even if you are new to email marketing tools, you can still use GetResponse like a professional.

One thing to note is that the customer support will take 2 or 3 days to get responses back to your queries and complaints.
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Adam Blinzler profile photo
November 05, 2018

Stuck in the middle

Score 8 out of 10
Vetted Review
Verified User
Review Source
We used GetResponse to create nurture campaigns, create dynamic emails and score leads.
  • If you understand coding the ability to use dynamic content based on smart searches was very useful.
  • The drop and drag workflows were very easy to create and use
  • Allowed for simple automation and nurture campaigns to occur off of events
  • The Email and Landing page drop and drag creator was poor and also not responsive for email. I would recommend adding snapping functionality at the minimum.
  • The lack of control over the GetResponse information and unsubscribe at the bottom of the email was unfortunate. It would be nice if we could change the color of the background and fonts to better match brand colors and templates being used.
  • Save searches are a bit clunky and can be difficult to find when you have a lot of them. There needs to be a search functionality for finding saved searches.
Depending on the business and those you have working in the program it can be a very robust operation in the right hands. If you have people who understand workflows, how queries work and HTML/CSS then GetResponse can really do a lot for little cost.
Read Adam Blinzler's full review
Rares Man profile photo
August 29, 2018

A handy tool for marketeers that are not looking for anything too complicated!

Score 8 out of 10
Vetted Review
Verified User
Review Source
At AIESEC UK we have used GetRepsonse as a tool for aiding our lead nurturing campaigns and improve our conversion rates across the customer funnel through automated email marketing campaigns based on customer behaviors.

We have implemented GetResponse for our youth marketing campaigns for our three main products - Global Volunteer (a program for students to volunteer abroad), Global Talent and Global Entrepreneur (programmes for placing students in internships abroad). GetResponse was thus used by the marketing department together with the operational departments.
  • GetResponse is easy to use and has a friendly interface that makes the user experience pleasant
  • GetResponse provides customers/users with a lot of support and guidelines for best use
  • GetResonse is versatile and can be used to tackle a big number of business needs
  • Making it easier for the user to access tutorials and guides on the platform and not have to look for external sources.
  • Create a simpler way of displaying the automation feature.
  • Making it easier for the user to test the generated automation (i.e. a fast version of the flow where the time between content delivered is set by the user in means of minutes/ accelerated equivalent of the real time)
GetResponse is ideal if you are working with a website integration and are looking for simple behavioural automation, however, if your website/ platform provides the user with many features that different that result in a generally very complicated possible customer journey on your website, then I recommend either looking at other servicer or fully exploring all the features of GetResponse.

In means of the user interface, it is generally friendly and simple to use, nevertheless, |I often had to refer to customer support as it is not as intuitive as it might first seem.


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Nikunj Gupta profile photo
November 21, 2018

Great for SMB with high delivery rates

Score 7 out of 10
Vetted Review
Verified User
Review Source
I love the drag and drop building technology and the ease of uploading my photos and content into the form. It makes it easy to build for a client and allow them to fill in the sections they need! Easy throwing together a promo email from their already completed templates makes lives so much
  • Delivery rate
  • Ui
  • Ease of use
  • Support
  • Customization
  • User control
If looking for an easy to use and simple email tool then go for it. But you might struggle as you grow.
Read Nikunj Gupta's full review
Felix Rufus Nadar profile photo
September 14, 2018

GetResponse Review

Score 7 out of 10
Vetted Review
Verified User
Review Source
We are using GetResponse for creating landing pages, capturing user responses, and it is also very useful for doing analytics. Also we are currently using this on an organization level. It has addressed two things which were affecting our business: firstly we have saved a lot of money in terms of cost and time. Also, designing is very simple, and at a much lower cost.
  • Very easy to design pages
  • Very cost-effective Pro plan
  • Support is awesome and instant
  • Registration process can be simplified
  • Fix compatibility issues in Safari devices
  • Quite difficult to implement third party plugins
For those who want to host webinars at a very generous cost, GetResponse would be a good option.
Read Felix Rufus Nadar's full review
Brock Ross profile photo
June 21, 2018

GetResponse - there are better options

Score 3 out of 10
Vetted Review
Verified User
Review Source
GetResponse has been our primary mass email delivery service for several years, used across a few departments, primarily for marketing but occasionally for more specific use cases. We use it for our daily newsletter which goes out to tens of thousands, we use it for directed promotional emails for our products and services, and we have used it to segment our email list into more specific groups.
  • Great deliverability--GetResponse does a great job of getting your emails to as many people as possible (rather than sending to Spam/Junk, etc.)
  • "Perfect Timing" feature--More recently, I personally use another service at our company instead of GetResponse, and the one feature I particularly miss is the "perfect timing" function, where the platform will analyze user data, time zones, etc., to deliver your email to each recipient during whatever window of time they're most likely to read it.
  • A good selection of pre-made templates. Few of them are particularly stunning, but it's good that they have a large selection to use as a jumping off point for a more customized email.
  • The email editor is kind of a nightmare. Elements don't move or behave how you'd expect, the font choices are limited and pretty lame, adding new elements is difficult or often impossible... the whole thing feels 5+ years outdated. Buggy, slow, and extremely limited in functionality.
  • The entire UI feels similarly outdated and slow--just seems like GetResponse hasn't kept up with the curve of the market in terms of performance or aesthetics.
GetResponse is well-suited for building extremely basic emails in industries where design may be less of a concern--business-to-business in the industrial sector, maybe? For emails going straight to consumers where design needs to be pleasant, and directly lead to a sale, I wouldn't recommend GetResponse. Other more powerful and up-to-date email services will do a much better job helping the average person create a beautiful and functional newsletter.
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David Faustina profile photo
April 19, 2018

A fun lead gen solution

Score 8 out of 10
Vetted Review
Verified User
Review Source
As a client facing Agency, we are always searching for solutions for not only ourselves, we source for clients, too. I recently decided to give Get Response a second chance and that has made a difference. Our main focus and problem to address is streamlining a rather uncomplicated but tedious process of lead gen and offer campaigns. GR certainly offers an out of the box solution that converts.
  • Streamline the lead gen process under one system.
  • Build high converting lead pages with a drag and drop.
  • List management is easy.
  • Addition of contests would be a huge addon.
  • More professional feel to some of the lead page templates would be a benefit.
  • No funnel builder
Gurus best not taint this all in one system. It feels as though all the gurus use GR at one point or another and that honestly gave me pause to not try this software a second time. I’m glad I did. The first exposure I had was from a trial period a year before my decision to try it again. After a really bad customer Service rep experience and subsequent back and forth communications, i was badly soured. Then I received a letter from the CEO apologizing and saying they should have done better. This was class act all the way. I tip my hat to that kind of leadership. It caused me to go for a second trial. My initial bad reviews are now positive. Amazing what a Customer Service department can do for your company, both ways. My recent trial was filled with discovery and this is a truly easy to use and full platform. Great for authors and book releases, ecomm businesses and even nonprofits for fund development.
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Andrew Walker profile photo
June 27, 2018

A good balance of features and value

Score 5 out of 10
Vetted Review
Verified User
Review Source
We use GetResponse to automate our email marketing. We create custom funnels for onboarding customers and nurture existing customers. These funnels are made of customized e-mails that will go out on various dates to achieve certain goals. We use the landing page function at the top of our funnels to drive people from advertisements.
  • It provides a visualization of your funnel in the form of a flow sheet
  • The drag and drop interface makes email design easy
  • At times the interface moving between sections can be clunky
  • I would like to know details on who unsubscribed
It is suitable for small businesses to automate email marketing. It has a nice visual designer for funnels so it can help get a better idea of overall layout and flow of a funnel. It has some limitations for more complex scenarios, but they are typically served by more expensive products such as infusionsoft.
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Ron Edmonds profile photo
April 18, 2018

GetResponse is a Good Alternative for Marketing Automation

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use GetResponse for email marketing and marketing automation. It is our principal email marketing technology that we use. Email marketing is critical to our in-bound marketing approach. We selected GetResponse because it has a relatively low-cost marketing automation features to a full-featured email marketing system. We were in the market because we had previously used another low-cost marketing automation system, Automational, which was discontinued by its owner. There was a huge gap in price between products like GetResponse and full marketing automation systems like HubSpot, InfusionSoft, Marketo and others.
  • GetResponse's email templating is very good. We find the email creation process to be easy to understand and use.
  • GetResponse's wordpress integration works well for us. Using their widgets significantly increased our newsletter sign-up results.
  • GetResponse's activity tracking with each contact is easy to use and fairly easy to understand.
  • While the documentation is good, some processes are not particularly intuitive.
  • Adding contacts manually is somewhat confusing and tedious.
  • The marketing automation list of website visitors is a contact list as opposed to a report.
GetResponse is a low-cost marketing automation/email marketing solution. I(f you need automation and website tracking in addition to basic email marketing, GetResponse is a strong contender. It also includes a strong landing page creation tool. If you need marketing automation and have a limited budget, this is one to strongly consider. On the other hand, if you need the high-end tools offered by HubSpot and others, you will likely be disappointed.
Read Ron Edmonds's full review
No photo available
May 15, 2018

Not for me but see for yourself.

Score 6 out of 10
Vetted Review
Verified User
Review Source
We used GetResponse for email marketing and webinars. It's an ok tool but we decided to discontinue using it and try another service. While the functionality is decent we had trouble communicating with their compliance team after being flagged for too many bounces.
  • Easy to setup and import contact lists.
  • Easy to create campaigns.
  • Easy to create webinars.
  • Compliance support needs to better understand the laws regarding terms of service and marketing opt-ins.
  • The interface is clunky and leaves much to be desired in terms of visual building tools.
  • Many important features are just too hard to find! They need to improve the UX so you don't have to chat with support to find webinar registrants.
I wouldn't really recommend using it as there are much better tools out there.
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Nicholas De Salvo profile photo
January 31, 2018

GetResponse Does Exactly What It Says It Will Do

Score 9 out of 10
Vetted Review
Verified User
Review Source
In my job, we implement a lot of different Email and Online Marketing platforms we inherit a lot of what people are already using. We're always a pleasantly surprised when a client already has GetResponse in place. GetResponse makes marketing email easy while giving you powerful automation tools to move people through your funnel.
  • Easy and powerful email editor for the novice and advanced user.
  • Powerful automation and conversion tools to fully automate your funnel.
  • The design direction of the reporting makes it really easy to ingest all the things that really matter.
  • The tag system can take some getting used to particularly if you're more accustomed to separating your contacts into different lists.
We use GetResponse with our marketing clients who need a versatile marketing tool beyond sending monthly newsletters. If a client fits into a free tier of a different email marketing company and sends out less than 15 emails per year, GetResponse is probably overkill. However, once a client starts building a bigger list and requires more contact GetResponse is a good option.
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Michelle Braun profile photo
January 19, 2018

LOVE GetResponse! Try it, you'll like it.

Score 10 out of 10
Vetted Review
Verified User
Review Source
I used GetResponse (GR) to capture the contact information for my website visitors, to send my subscribers a weekly e-mail newsletter, to contact them about product sales and to put people into a marketing funnel.
  • GetResponse (GR) makes it very easy to email people a sales letter and/or newsletter.
  • Thanks to GR's snazzy templates, my emails look way more professional than my graphic capabilities.
  • GR has the best mobile app - so easy to track open rates, etc.
  • I love all the free training that GR provides
  • I also love that their technical support is incredibly helpful - and responsive.
  • There's not too much room for improvement.
GetResponse was a great tool for me as a solopreneur. Their pricing was scaleable. When I first started, I didn't have a big list and the price was low. As my list (and profits) grew, my GR investment increased. And all their free training helped me grow my list.
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Vitaliy Vinogradov profile photo
July 09, 2015

GetResponse - response is exactly what you get.

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use GetResponse to target our most active subscribers that have responded in the past. It's a great way to gauge true engagement of our lists because the results are always consistent. It also provides a great platform for somebody new to email marketing - a great easy to use system.
  • Above average deliverability - There are very few ESPs that are as consistent in delivery as GetResponse.
  • Easy to use - although it's not laid out like most other ESPs, it is easy to use and learn once you get the hang of it.
  • Autoresponder features - The calendar planning and perfect timing features make it perfect for maximizing ROI
  • Layout - A lot of features were hard to find. A more standard layout would be beneficial to users that have tried other services in the past.
  • Flexibility - There is a lack of flexibility with the system, sometimes advanced email marketers need some features that just aren't there.
  • List Options - Better list sorting and segmentation.
GetResponse is well suited for a simple platform for online marketing for smaller lists. It is not well suited for large volume mailing. I recommend self hosting or using an alternative such as Mandrill. Pricing is pretty fair, I would say for the results you get there is very few that offer a service that is comparable for the price.
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Elizabeth Fishman profile photo
December 04, 2014

Get Response, Got it right

Score 10 out of 10
Vetted Review
Verified User
Review Source
Currently we are using this program as an email platform for our clients. We have 5-10 clients who send out emails monthly. We create an image for the email, it then goes to the emailer who writes the text. I approve the email and it gets sent out. We send about 3-5 emails a month per a client
  • The graphing and percentages are very clear
  • Easy to set up an email - edit - and - send
  • Web forms are easy to create.
  • Reporting could be improved. More options to look into.
What works for you and/or client. Make sure to consider everything that matters directly on that. Make sure the reports are high and work with regulations to correct mistakes to get more emails to your potential clients.
Read Elizabeth Fishman's full review
No photo available
March 30, 2017

From newcomer to 3 year specialist, GetResponse 360

Score 7 out of 10
Vetted Review
Verified User
Review Source
I used GetResponse at my previous company. As the sole email marketing specialist, I was the primary user of the accounts, along with my managers and developers having access to the platform. It was solely used for email marketing purposes.
  • It was very user-friendly. As a newcomer in email marketing, a user will be able to quickly understand how to use the tool.
  • The reporting tool was very visual, which made it easy to understand the results of campaigns.
  • Every campaign is archived which makes it nice to see what previous email campaigns looked liked and what their results were.
  • Reporting, all results should be able to be exported into an Excel document.
  • There should be an additional testing feature when using customized HTML, not just on the drag and drop version of the creator tool.
GetResponse is a great tool to use for smaller companies just getting into email marketing. For companies who are much more email focused, and send out more than 10 campaigns a day, they would want a more robust program to house all their segmenting and suppression needs.
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No photo available
April 16, 2014

GetResponse: Definitely worth trying

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use GetResponse for our clients to help their local businesses. We send out sales newsletters, holiday greetings and holiday promotions and also occasionally engagement blasts.
It is used by the email marketing department only. It is very simple to put together a newsletter simply by dragging text blocks and image blocks. Generally, it is very user friendly and has a nice, clean layout, which makes finding what you need easy.
  • I love the clean layout of the site. Coming from past use of iContact with tiny fonts, squished and centered pages and hard to find buttons this was a refreshing change that I very thankful for.
  • The drag and drop features for text and images are great. Fast and simple. You can upload images straight from your computer, adjust size just by dragging and your newsletter is halfway done!
  • The live chat is something that I also really like. I had a few questions in the past when I first started using the platform and used the chat to get in touch in customer service. They were also very helpful and quick. Personally, I am not a big fan of the phone so the always available live chat almost on every page of the site is great.
  • Missing functionality: there is no way to create separate email lists, from what I was told by customer service. Its just one big campaign per client.
  • Addition to implement: my designer tried to input social media icons on the right hand side, on top of the newsletter for some reason it only allowed to be put on the left side, which nobody does. the icons refused to be moved to the right by the sizing features. As a result we had to simply write it out in words and hyperlink it, which does not look good. This needs to be fixed asap.
  • For some reason, when sizing creatives you can only do so from the right and up and bottom, but not from left. This sometimes makes it look slightly uneven.
Great for beginners in email, UI is simple. Pricing is fair and not that expensive at all. Not so good if you do not know how to code or do not have a developer handy because the templates need to be coded, if you want to transfer your old ones, from a prior platform.
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Feature Scorecard Summary

WYSIWYG email editor (16)
6.1
Dynamic content (12)
6.1
Ability to test dynamic content (11)
5.9
Landing pages (12)
6.8
A/B testing (15)
6.1
Mobile optimization (17)
5.6
Email deliverability (17)
7.6
List management (16)
7.6
Triggered drip sequences (13)
7.2
Dashboards (17)
6.9
Standard reports (16)
7.8
Custom reports (11)
6.5

About GetResponse

Categories:  Email Marketing

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Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Entry-level set up fee?No