Blackbaud Grantmaking Review
January 31, 2018

Blackbaud Grantmaking Review

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Grantmaking (formerly GIFTS Online)

Blackbaud Grantmaking is used throughout our company's service footprint for our overall charitable giving program administration. Blackbaud Grantmaking enables us to organize, track and provide reporting information measuring impact and population demographics of organizations and nonprofits we support.
  • Provides a robust tracking system
  • Integrates well with Microsoft Outlook
  • Customizable reporting capability
  • Customer Support/Help Desk process is cumbersome. (Majority of communications is via e-mail with a delayed, untimely response).
  • Integration with Blackbaud has been more complex than anticipated and has caused technical difficulties for not only clients but also grant applicants (users). Clients and applicants have also experience system slowness.
  • Several administrative rights were removed when we migrated to Blackbaud Outcomes without advanced communications.
  • User interface and reporting is favorable
  • Applicant experience is not satisfactory
User interface, reporting and communication capabilities are more customizable.

Blackbaud Grantmaking is well suited for large organizations receiving a high-volume of applications with a need for process customization. Reporting is also highly customizable.