Love BG but don't like the lack of support from Blackbaud.
Anonymous | TrustRadius Reviewer
January 30, 2018

Love BG but don't like the lack of support from Blackbaud.

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Blackbaud Grantmaking (formerly GIFTS Online)

BG is the grantmaking software our organization utilizes to maintain records and manage grants. We also use IGAM as our online application process.
  • Very user friendly.
  • Lots of users to collaborate with.
  • User support, particularly with user conferences. Microedge used to have a great conference for users but after the merge with Blackbaud, I no longer attend because the conference has very little content for BG users.
  • Product reputation
  • References from peers
At the time of purchase, Microedge was independent and not part of Blackbaud. I think this question is a perfect example of how Blackbaud has lessened support. You are asking about a Microedge product but the question refers to Blackbaud.
  • Reduced time spent on administrative tasks
  • Better reporting capabilities
  • Better able to communicate grantmaking activities and results
  • Better collaboration with grant applicants
  • Better collaboration with grant
  • Better organizational effectiveness
  • Greater transparency across the organization
We have not utilized any other Blackbaud products and do not intend to do so.
  • It has had a positive effect on productivity.
Private foundations that grant to non-profits.